FAQ
常見問題
關於訂單
Q：我還沒有收到包裹應如何處理?
A：如你有包裹的物流號，你可以到我們的訂單查詢頁查看。如沒有，則如我們的客服人員聯絡info@legendsuccesstimepiece.com.hk，我們會儘快與你聯絡。
Q：我應如何支付我的訂單?
A：我們的網站可以支持多種支付方式，如:VISA, Mastercard, AE, Apple Pay 和 Google Pay。
Q：你們的網站安全嗎?
A：您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。
Q：如果我收到錯誤或破損産品應如何處理?
A：得知您收到了錯誤或破損産品，我們深感遺憾。請儘快我們聯絡 info@legendsuccesstimepiece.com.hk ，電郵請包含您的訂單號、您應該收到的物品的名稱/產品代碼以及任何進一步的詳細信息。我們將在 3 個工作日內與您聯繫以解決您的問題。
Q：我可以修改訂單內容嗎?
A：一旦您下訂單，就無法修改任何詳細信息，我們的倉庫團隊會直接收到訂單，並且已經開始處理您的訂單。
關於運送
Q：我可以選擇甚麼方式運送商品?
A：我們提供 SF express 、 Fedex 運送服務和到店自取，詳細可參閱運送政策。
Q：你們還有甚麼地區可以按排送貨的?
A：我們可以寄送至亞洲、美洲、歐洲等多個國家。
Q：通常運送時間會多久?
A：香港/澳門：顧客通常在4-7個工作天內會收到貨。
全世界：顧客通常在14-21個工作天內會收到貨。
關於退換
Q：你們有退換服務嗎?
A：可以的，如收到錯誤或破損産品。
Q：你們會退回貨品的運費嗎?
A：任何退貨費用將由您自費，除非是産品品質問題。
Q：如果我收到錯誤或破損産品應如何處理?
A：得知您收到了有缺陷的產品，我們深感遺憾。請在收到訂單的商品後的24小時內發送電子郵件至 info@legendsuccesstimepiece.com.hk，並附上故障產品的圖片，我們將與您聯繫以解決問題。
- 物品必須在收到後 2天內寄回
- 商品必須未經穿戴
- 不可缺少全部附帶的配件，物品必須附所有原版包裝盒，附原版證明文件及標籤並使用原包裝
- 物品必須退回到我們的退貨中心
Q：通常處理時間是多久?
A：我們會盡快處理您的退貨，在收到退還的商品退還後，我們會在7-14個工作天內處理您的退款。如果您在退回商品 14天后仍未獲得退款，請通過 info@legendsuccesstimepiece.com.hk 與我們聯繫，並提供退貨收據中的郵資信息證明，我們將對此進行進一步調查。
Q：如何查看我的退換狀熊?
A：當我們收到您的退貨件，您將收到一封電郵收件確認通知。當安排退款後，您還會收到電郵退款確認通知。請注意，付款可能需要 3-5 個工作日才能顯示在您的帳戶中，具體取決於發卡機構。
FAQ
About Order
Q：What if I have not received my order?
A：If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at info@legendsuccesstimepiece.com.hk for an updated on the status of an order.
Q：How can I pay for my order?
A：We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay.
Q：Is it safe to order online?
A：You can rest assured that shopping with Fitslix is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Q：What should I do if I receive an incorrect or faulty item?
A：We are sorry to hear you have received a faulty product. No problem! Please send our customer service team an email within 24 hours after receiving your order at info@legendsuccesstimepiece.com.hk, with images of the faulty product and we will be in touch to resolve the issue.
Q：Can I make changes to my order?
A：Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order.
About Delivery
Q：What are my delivery options?
A：We use SF express , Fedex to ship our deliveries and pick up in store, please read Shipping Policy for more details.
Q：What countries do you deliver to?
A：We currently deliver to worldwide. eg: Asia, America, Europe, etc.
Q：How long does delivery take?
A：Hong Kong / Macao：Delivery typically takes between 4-7 business days.
Worldwide：Delivery typically takes between 14-21 business days.
About Return and Refund
Q：What is your returns policy?
A：If you receiving the wrong or broken product.
Q：Do you offer free returns?
A：Any returns costs will be at your own expense, unless there is a quality issue.
Q：What if my product is faulty?
A：We are sorry to hear you have received a faulty product. No problem! Please send our customer service team an email within 24 hours after receiving your order at info@legendsuccesstimepiece.com.hk, with images of the faulty product and we will be in touch to resolve the issue.
- Items must be returned within 2 days of receipt.
- It has NOT been worn.
- It is NOT missing any accessories it came with, items must have all Original box, original papers, tags attached and be in original packaging.
- Item’s must be returned to our returns centre
Q：How long does it take to process my return?
A：We aim to process your return as soon as possible, but on occasions it may take up to 7-14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at info@legendsuccesstimepiece.com.hk with the proof of postage information from your return carrier receipt and we will investigate this further.
Q：How can I track the status of my return?
A：As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.